Product Warranty

Product Warranty

All of our hearing aids come with a full 12 month manufacturer’s warranty, which covers manufacturing defects. The guarantee will not be valid if a device has been modified or damaged by the user, if the serial number has been altered, or if repairs have been made without the consent and knowledge of smarthearingaid.com. Accessories are not covered under warranty.

Repairs to your hearing aids are covered within the 12 month manufacturer’s warranty. If you believe your device needs repairs, please send images and/or any other useful information to info@smarthearingaid.com. If repairs can simply be made, we may attempt to walk you through the repair. If you need to send it back to us for service, we will supply you the necessary instructions through email or via phone call. For warranty claims, you'll need to cover the shipping cost when sending in your hearing aid for repair. Once we've completed the service, we'll take care of the shipping expenses to send the repaired hearing aid back to you. Loss or user damage is NOT covered under SMARTHearingAid's warranty, however if you lose or damage your hearing device within the first 12 months, contact us for a 30% discount on your next purchase.

What To Do If You Have Issues

If your SMART hearing aids stop functioning correctly, please contact us by email at info@smarthearingaid.com. When contacting us, please have your order number handy. We will send you the instruction of how to proceed with the warranty right away.